tag:blogger.com,1999:blog-19923333.post8222053131207638712..comments2024-02-16T11:57:27.930+01:00Comments on Serge Thorn's IT Blog: ITIL V3, Enterprise Architecture and Project Portfolio Management, where do I start?Serge Thornhttp://www.blogger.com/profile/07698523659465830145noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-19923333.post-176609654809649342009-08-29T14:56:26.755+02:002009-08-29T14:56:26.755+02:00I appreciate the labor you have put in developing ...I appreciate the labor you have put in developing this blog. Nice and informative.Montyhttp://www.rnbresearch.comnoreply@blogger.comtag:blogger.com,1999:blog-19923333.post-89817449414025946242009-01-27T07:18:00.000+01:002009-01-27T07:18:00.000+01:00There is only one disagreement with your post :-)....There is only one disagreement with your post :-). "while Ent. Architecture is primarily focused on infrastructure/systems management efficiency requirements." Absolutely not...Enterprise Architecture is all about the Enterprise and focus as much on the Business than IT. Thanks.Serge Thornhttps://www.blogger.com/profile/07698523659465830145noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-24182210131233028662009-01-26T23:57:00.000+01:002009-01-26T23:57:00.000+01:00Serge,I really appreciate and admire your applied ...Serge,<BR/><BR/>I really appreciate and admire your applied thinking on this topic in particular. A couple of comments from someone who has been beat-up for 10 years, transforming reactive-based, hero-driven IT cultures into more effective technology service management focused and business process efficiency driven organizations.<BR/><BR/>If you could get your head around the idea that the PMO is primarily focused on application orineted projects in today's IT cultures, while Ent. Architecture is primarily focused on infrastructure/systems management efficiency requirements. ITIL V3 Service Strategy and Service Design are recomended good practice around integrating the 2, with the primary focus being the development of an integrated service (Hardware software, strategic, tactical and operational management requirements included) based on a business need (e.g. enhanced competitive position.)<BR/><BR/>This view requires seasoned technical folks to screw their heads on a bit differently, like seeing these 3 governance activities as parts of the same business management practice that needs to be mastered; developing highly competitive business processes (with optimized process automation technology included). <BR/><BR/>The last line of your blog entry is where you hit the jackpot.<BR/><BR/>DCAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19923333.post-53797211305226065692008-04-30T04:56:00.000+02:002008-04-30T04:56:00.000+02:00Hi Raymond,Do you need articles to read on ITSM/IT...Hi Raymond,<BR/><BR/>Do you need articles to read on ITSM/ITIL.?<BR/><BR/>http://blog.itpreneurs.com/?p=37<BR/>http://www.itsm-gateway.com/news/feb/itsm5.htm<BR/>http://itiltraining.blogspot.com/<BR/>http://pminstitute.pbwiki.com/ <BR/><BR/>Thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19923333.post-36619155061290571662008-02-13T11:10:00.000+01:002008-02-13T11:10:00.000+01:00Hi Thorns, I trying to read out document which av...Hi Thorns, <BR/><BR/> I trying to read out document which available on the net. <BR/><BR/> IS there any other document online which allow people like us to study and understand it before we going for the exam.<BR/><BR/> I try to find book in Malaysia abt ITIL but it is not well popular in malaysia.Anonymoushttps://www.blogger.com/profile/14676800712113215144noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-83665791836133852352008-01-17T03:36:00.000+01:002008-01-17T03:36:00.000+01:00Hi Serge,Very interesting article, we were struggl...Hi Serge,<BR/>Very interesting article, we were struggling the same issue within our practice group (I'm an EA in NZ) on how to address these changes within our reference framework and how to convince customers about correlations.<BR/>Nonetheless, my very concern is ITIL is very popular amongst IT departments and unlike EA, it is cheaper to adapt and adopt. So the question here would be are we facing a new challenge justifying the need for an EA for clients? this might not be the case today as ITIL is very immature in strategy tier but in the mid-term - lets say next couple of yeas - either EA should find a good place for this new perspective or we will see the hard to sell EA will be even less popular.Mehrdad Fatemihttps://www.blogger.com/profile/12732310433637981829noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-88616180333312548782008-01-03T09:52:00.000+01:002008-01-03T09:52:00.000+01:00Hi raymond,no problem for blogroll...Best RegardsS...Hi raymond,<BR/>no problem for blogroll...<BR/><BR/>Best Regards<BR/><BR/>SergeSerge Thornhttps://www.blogger.com/profile/07698523659465830145noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-56584050496872720192007-12-31T10:44:00.000+01:002007-12-31T10:44:00.000+01:00Hi Serge,Thank for your information, i will kick s...Hi Serge,<BR/><BR/>Thank for your information, i will kick start it asap i finish my new year celebration..:)<BR/><BR/>Do you mind i put a link from my blog into your blog so that all my friend/colleage interest to pursuit it can go further on your side for more information ?<BR/><BR/>I personally will start on writting abt ITIL inside my blog for my easi references.<BR/><BR/>Maybe go for the fundamental exam first.<BR/><BR/>Are you an ITIL practiser?<BR/><BR/>Br<BR/>RaymondAnonymoushttps://www.blogger.com/profile/14676800712113215144noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-8463946914232639082007-12-31T09:30:00.000+01:002007-12-31T09:30:00.000+01:00Hi Raymond!There are plenty of good web site on IT...Hi Raymond!<BR/>There are plenty of good web site on ITIL. Among them, my favorites would be:<BR/><BR/>http://blogs.pinkelephant.com/index.php?/itilv3/ <BR/><BR/>The blog of Troy Dumoulin.<BR/><BR/>The IT Skeptic: http://www.itskeptic.org/<BR/><BR/>The ITSM portal: http://en.itsmportal.net/en/news<BR/><BR/>and obviously the itSMF websites.<BR/><BR/>Regarding the version...I personally would start with V2 nd do the bridge instead of directly going into V3.. V3 in 3 days would be a rush...<BR/><BR/>Kind regards<BR/><BR/>SergeSerge Thornhttps://www.blogger.com/profile/07698523659465830145noreply@blogger.comtag:blogger.com,1999:blog-19923333.post-85478911455653714742007-12-30T18:15:00.000+01:002007-12-30T18:15:00.000+01:00Hi Thorns, Raymond here from malaysia, recently ju...Hi Thorns,<BR/><BR/> Raymond here from malaysia, recently just read abt the new ver of ITIL V3. I plan to go for the study as it is also a requirement for all of company staff as well.<BR/><BR/> As i work in a Global Service Organisation ,our company focus very much in ITIL,ITSM .<BR/><BR/> Is there any good site/article for me to pursuit ? <BR/> <BR/> Which version of ITIL will it be a s good start for me ?Anonymoushttps://www.blogger.com/profile/14676800712113215144noreply@blogger.com