16 April, 2007

The Relationship Between IT Service Management and SOA

April 23-25 , 2007

STREAM #15: SOA Frameworks and Standards

Wednesday April 25 11:30 – 12:00

The Relationship Between IT Service Management and SOA

Serge Thorn, Director IT Research & Innovation (Switzerland)

Synopsis:Is IT Service Management an emerging subset of SOA? There is a high level of correlation between success at SOA and commitment to ITIL. ITIL is a standardized approach and series of documents that are used to aid the implementation of a framework for IT Service Management. This customizable framework defines how ITSM is applied within an organization, covering processes such as service desk management, incident management, problem management, configuration management, change management, and release management among others.

Service oriented architecture is an architecture that allows to loosely couple capabilities that can be described as reusable services to support a business process. Processes such as availability management, change management or release management "are just business processes that are particular to IT". We now use this service-oriented architecture to link the business processes associated with IT, with the technology components that make up the IT infrastructure to an integrated platform that includes a configuration management database, an enterprise service bus, and a process orchestration layer. So we can think of IT service management as another use case or usage scenario for SOA. This session will cover XXXXX's roadmap and reflections in these two domains.

1 comment:

Mike Kavis said...

I agree with you. IT shops that don't have good processes in areas like service management (ITIL), project management, portfolio management, etc. will struggle with SOA. They might be able to figure out the technology but they won't be able to apply the necessary governance and business alignment that is required to make it successful.