Enterprise Architecture and Service Management

Enterprise Architecture Practitioners Conference Lisbon
Lisbon, Portugal October 23-25 , 2006

STREAM #2:Enterprise Architecture Development Tuesday October 24

16:00 – 16:45 Enterprise Architecture and Service Management Serge Thorn, Director IT Research & Innovation (Switzerland)

Synopsis:

Is IT Service Management an emerging component of Enterprise Architecture? There is a high level of correlation between success at Enterprise Architecture and commitment to ITIL. ITIL is a standardized approach and series of documents that are used to aid the implementation of a framework for IT Service Management. This customizable framework defines how ITSM is applied within an organization, covering processes such as service desk management, incident management, problem management, configuration management, change management, and release management among others. Enterprise architecture consists of the vision, principles, standards and processes that guide the purchase, design and deployment of technology within an enterprise. It describes the interrelationships between business processes, information, applications and underlying infrastructure for that enterprise. Processes such as availability management, change management or release management are just business processes that are particular to IT. So we can think of IT service management as another use case or usage scenario for Enterprise Architecture. This session will cover (xxx) roadmap and reflections in these two domains.